Consultative selling Essay

For the last five years, I have held the fulltime sales position of Client Partner with a performance improvement origination. In this roll, I sell individual, team, and organizational solutions to mainly Fortune 500 and Fortune 100 organizations. My position as a Client Partner is a consultative sales job. I partner with clients helping them achieve better results. Consultative sales are quite different and very unique, from traditional or transactional sales. In the Consultative sales it is not about convincing the potential client that you have the product they need, or how you have the best price. Consultative sales are about results based conversations. Key concepts to Consultative selling are relationship building, effective listening, and closing the sale. Within the role of consultative selling, one must have the ability to build relationships, demonstrate effective listening, and then close the sale in order to be successful. I have been in this role for nearly five years. The last two years have been spent in the field, meeting face to face with clients and potential clients weekly. The face to face meeting is essential to the consultative sales role, as this is where the three key concepts are demonstrated. Prior to moving to the field, I had very limited experience in live consultative selling. My first year was really trial by error. I am confident in this first year; I lost many sells and even client relationships due to my lack of skills. However, I can recall one of the most satisfying consultative selling face to face client meetings where using all three key concepts, resulted in a large client engagement. The client was Orica they are the largest manufactures and full service explosive organization specializing in the mining and engineering fields. I received a call from someone in Orica, the individual was technical lead, and she was looking for time management training. She did not want to spend much time with me on the phone, nor did she want me to come out and meet with her face to face, she simply wanting the course outline and pricing to be sent over to her. This is the non-optimal consultative selling situation. However, two weeks later, I heard back from her, stating she wanted to go forward with the time management training program. Again during this conversation, she limited how much information she wanted to provide. All she communicated was this was for an engineering group of 25 employees who had challenges around working very long hours. In addition they were challenged with too many emails in the day. Although any sale is very much appreciated, this sales situation is not optimal. With consultative sales we are looking to solve business problems. If we do not fully understand the problem (diagnose) we cannot solve it (prescribe). Most often when we land sales as these, the clients do not reach the desired results, resulting in no future sales. During this work-session, I went out and sat in on the time management training. I joined in one of the tables. I began to participate to principals outlined in this session. This allowed me to hear the group responses to the questions, hearing what the actual challenges this particular group faces. Throughout the program, I checked in with my contact and would ask however thing was going. Unfortunately, she would not have much to say. Shortly after the work session ended I received a call from my consultant who delivered the program. He communicated to me that within the group today the Vice President of Learning and Development for Orica had been a participant. At the end of the session, the Vice President asks our delivery consultant many questions about the particular solution, and its capabilities. Due to the lack of communication from my original contact, I was never aware this executive would be attending! It was soon uncovered that there was building interest. The fact that there could be additional opportunity was great news! Two days later I called on the Vice President of Learning and Development for Orica, as soon as the conversation began, my intent was building a relationship. I called the Vice President asking for an appointment, with the intent of hearing his feedback on the work session along with giving a high level view of who FranklinCovey is and potentially have a deeper dive in conversation if he felt it was in alignment with Orica. I did not lead the conversation with what else I could offer Orica, but really wanting to hear his thoughts. He immediately agreed to appointment. The next day I drove out to his office. In the key concept of relationship building, one of the ways to do this is with a face to face appointment. In addition one must lead with questions that are personal, this always help to build rapport and allows me to really begin to understand the client. The second part to the questioning is to demonstrate effective listening. As soon as I arrived for the appointment, almost immediately as we shook hands I notice he had a unique metal bracelet on with multiple engravements. I asked him about the bracelet, and this began a fifteen minute conversation, he explained that he served two terms in Afghanistan with the United States Navy as an E. O. D. (Explosive Ordinance Device). The names inscribed on the bracelet are those friends who were killed. I spend the next hour really trying to understand him personally. I asked question, after question, the conversation flowed so naturally. The conversation evolved to where I uncovered his biggest challenge in moving to the civilian world which is finding purpose. There I had begun to build his trust. The questioning and effective listening have paid off. Through effective listening I navigated the conversations from personal question, to business framed questions. I really began to question the current organizational strategies, and structure, and goals. When I demonstrated effective listening, the questions naturally flow. The conversation did not sound interrogative, but genuine. Through this conversation, I uncovered so much more than just organizational time management needs. It allowed me to uncover the fact they are looking for a global time management solution, they needed a project management solution, an entry level managers training program, and even a solution to help them execute on their goals. Almost always when I schedule a face to face client meeting, it is always scheduled for an hour. This client appointment had gone nearly two hours and forty five minutes. The meeting thus far was spent building the relationship though effective listening. During the late portion of the conversation I looked down at my page full of notes, it is time for me to make my recommendation. I made a series of recommendations. My first recommendation is around the time management needs, then project management, then I tie in all the global and manager needs. I held off on the execution needs for the time. At the final closure of the meeting, I make the promise to send him what we talked about and the associated pricing. He shakes my hand and communicates he has already made his decision, and he would like to start with the first phase immediately. Because I was able to build the relationship, demonstrate effective listening, I did not have to sell him on the data. He didn’t need case studies, or industry comparisons, or how our solutions match to their competencies. He trusted me. He believed I did have the solution. He was ready to move. Had I not had the meeting with him, and was limited to the first contact within Orica; I would have never had this account produce what it has. When I initiated my face to face meeting with the potential client, I recognized almost immediately how well he responded to my personal questions. Walking into the meeting I knew what needed to be achieved, I needed to be closing a sale. I was aware of the key concepts behind a consultative sales role, but was unsure how I would achieve this. Opening the conversation with a personal question relating to his bracelet he was wearing, immediately set the tone for the remainder of the time together. It really was exciting to have the conversation flow so naturally. One question led to the next and the next after that. It was an enjoyable conversation that allowed me to learn so much about the client personally and his background with the war. I also enjoyed hearing more about his transitions and its struggles moving from military to civilian organizations. During this time of the conversation, I was not concerned about talking about the solutions I could offer, or how I would close the sale, I was simply engaged in what the client had to say. With this appointment I was able to experience first hand why being face to face is vastly more valuable than a virtual meeting. Had I not been meeting with this client face to face, I would have not seen his bracelet, and chances are never had the opportunity to ask him about his background. I also realized that once I was in the midst of this personal conversation that was so very interesting, I was able to demonstrate effective listening. Because of the nature of the conversation, I was easily able to listen effectively. As I ask one question, how he responded would result in my next question. I was able to be very specific in my questions, really trying to understand the personal challenges he had face along with the new challenges as a result of becoming a civilian. As I reflect on the results of listening effectively, I realize how I was able to navigate the conversation to uncover many challenges within the organization. At the end of the client meeting, I looked down at the notes I had taken. I was genuinely impressed by how specific and deep my notes were. I could now make very specific recommendations. This really was an experience I had wanted for very long. The more specific and clearer understandings of what the client’s needs are the clearer and more specific of a recommendation I can make. As I talked through the solutions and then followed it up with the recommendation on next steps, the client was extremely engaged. He was even surprisingly enthusiastic, that I was able to provide solutions to the challenges to which he had been tasked. What came as an even bigger surprise, he agreed to my recommendations on the spot! He wanted to talk though the details of starting the implementation. This was the first client appointment I had experience where I had demonstrated building the relationship, through effective listening resulting in a client agreeing immediately to the recommendation. As a result I know have a deep pervasive relationship with the client who is so fulfilling and rewarding. In addition to this joyous relationship, I also have a large revenue producing account. This is the dream of every sales person. Since experiencing such success in executing the three key concepts, I have change and altered how I facilitate a face to face client appointment. I now see that the face to face appointment is more impactful and valuable to the sales process. Demonstrating the three key concepts at the meeting is vital to the success of my business. When meeting face to face with clients, I focus on building the client relationship by primarily focusing on the person to whom the meeting is focused. If I can build repoire by effective questioning and listening, the recommendation, and making the sale will come much earlier. This experience has also resulted in deeper personal relationships. In addition to applying these principles in a professional environment, I have now begun to practice these concepts in personal relationships. I spend time really focusing on gaining deeper relationships through effective listening. I have now gained the experience on how to grow deep pervasive relationships. An essential element of sales is building client relationships. â€Å"The fastest way to get what you want is first to help others get what they want† (Gaffney 2010). The best behavior change we can make as a sale professional is to simply get over ourselves and start focusing on our client and their needs. â€Å"Commonality of purpose unites you with people; it builds rapport that leads to trust and to the development of a long-term, profitable relationship’ (Graffney 2010). The key first step of the sales process is establishing trust though development of the relationship. The client or potential client is not interested in what we have to say or what we are selling, unless they see how it is in their best interest. When engaging with client the universal truth â€Å"Focus on the client is the key to getting what you want† (Graffney 2010). When meeting with a client, we need to maintain this as a paradigm; building the client relationship and not falsely ‘pretending’ to be interested. The interest generated prior to the sale must be intentional and genuine. A clients sustainable success is based on the principle; â€Å"success in business is about-helping your client, not helping yourself’ (Graffney 2010). The top 10 percent know that they can only be successful if they’re focused on helping people rather than helping themselves making the sale. Consultative selling is about starting a dialogue to uncover a prospect’s problem and then helping them solve the problem in the best way possible. In order to uncover the problem we must have the ability to not only ask questions, but to demonstrate the skill of effective listening. Listening is both a behavior and a skill† (Bonet 2001). Many believe they have the skill of listening. Effective listening is â€Å"receiving information, giving meaning to the information, deciding what you think or feel about that information, responding to what you hear† (Bonet 2001). Most of us are not good listeners. Research indicates â€Å"We listen to 25% of our potential which means, we forget, ignore, distort, or misunderstand 75% of what we hear† (Bonet 2001). When we are able to listen effectively we are able to â€Å"understand problems, and build relationships† (Bonet 2001). If we are not effectively listening to prospects or clients; how is trust established? Without trust there is no client relationship. â€Å"Consultative selling, in a nutshell is the art of effective questioning, listening, and probing the client to effectively ascertain their problems, challenges, goals, and objections; then presenting solution options, which is customized to meet their specific needs and are designed to form long-lasting working partnerships with the client to maximize their investment (Bennett 2006). Consultative selling us focused almost exclusively on the clients rather than the product they are selling. The object is to understand the client’s situation to the degree that the â€Å"sale and implementation of the product or service becomes a seamless integral part of the client’s ongoing business operation† (Bennett 2006). It is apparent when the sales individuals executes successfully on building the client relationship through effective listening, advancement of the sell through competent recommendations is inevitable. The success I experienced from the client face to face meeting has the potential to change almost all of my personal engagements with others. For example; by applying the same concepts to both personal and professional relationships I can deepen and broaden these relationships. The skillset of being intentional on building relationships through effective listening can transform almost any relationship. People enjoy talking about themselves. If we genuinely want to develop and grow any relationship, personal and professional, by taking the attention off of ourselves, and focus on the learning about others, people respond positively. The behavior of effective listening communicates to the individual that they are unique and special. I have learned that people are accustomed to only talking about themself. People are often pleasantly surprised when they learn you are not there to talk about yourself, but rather learn about them! Prior to this experience I would be very nervous and almost sick over high value appointments. I was under the belief that I need to have a strong business case, and with that alone, I would be able to make the sale. This experience demonstrated that focusing on the client through effective listen is the most effect way to gain sustainable results. I will now have the confidence and ability to meet and work with larger more complex clients. By applying the same principles of building the client relationship though effective listening, I can make competent recommendations, that the client will trust. This will allow me to grow my business and the depth I am able to penetrate. Finally since this experience, I am now aware the building relationships requires being intentional. A quote that really emphasis this, is by former GE CEO, Jack Welsh â€Å"Be interested, not interesting†. The experience with this particular client taught me how true this statement is. I have since experienced the same success in the personal setting as I did in the professional. I look forward to additional successes, based on this model.

Compare and contrast the changes in the character of Baldini in Perfume and Mr. Samsa in The Metamorphosis Essay

Compare and contrast the changes in the character of Baldini in Perfume and Mr. Samsa in The Metamorphosis after they experience empowerment in their lives. Empowerment is when one increases his capability and status within family and career. Often the great satisfaction stemming from empowerment lead those who experience it to become complacent, especially towards those who once held more distinctive positions. This is especially evident the character development of Baldini and Mr. Samsa in Perfume and The Metamorphosis. In Perfume, Baldini is an unoriginal perfumer whose fame is surpassed by the talented Pà ¯Ã‚ ¿Ã‚ ½lissier. On the other hand, Mr. Samsa from The Metamorphosis is an unemployed man who relies on his son, Gregor to support the family financially; that is, before Gregor’s incredible transformation. These two characters are both feeble and insignificant in the beginning. However, after they become accomplished and experience empowerment, they begin to belittle those previously more successful than them through their actions and thoughts. Yet despite the similar transformations, the authors have different intentions because Baldini and Mr. Samsa have opposite endings in the story – one dies and the other prospers. This is an intriguing aspect because the characters develop in almost identical ways although they are written by authors of different cultures. Thus, this investigation will examine the extent to which Baldini and Mr. Samsa are comparable in their changes after they are subjected to empowerment. Baldini and Mr. Samsa are both initially weak in their appearances and actions. For example, Baldini is an incompetent perfumer who lacks confidence and originality before his transformation. This is illustrated by the dialogue in Chapter 10 when Baldini reiterates that he alone can create unique perfumes and Chà ¯Ã‚ ¿Ã‚ ½nier concurs repetitively. For example Baldini says, â€Å"As you know, I create my own perfumes†, â€Å"I alone give birth to them [perfumes]†, and â€Å"I am thinking of creating something†¦ that will cause a veritable furor†. This repetition of similar statements highlights the insecurity Baldini feels about his perfuming abilities. His frequent use of words and phrases such as â€Å"create† and â€Å"give birth† in contrast with his actual actions demonstrate his ineptitude and even cowardly nature. In addition, by changing the structure of this dialogue to a dramatic form, Sà ¯Ã‚ ¿Ã‚ ½skind suggests that both these characters are aware that they are putting on an act. This is further supported by Chà ¯Ã‚ ¿Ã‚ ½nier’s effort to please and conform to Baldini. When Baldini asks whether Pà ¯Ã‚ ¿Ã‚ ½lissier’s â€Å"Amor and Psyche† is â€Å"vulgar†, Chà ¯Ã‚ ¿Ã‚ ½nier responds with â€Å"totally vulgar†. Similarly, when Baldini claims that he â€Å"alone give birth to them [perfumes]†, Chà ¯Ã‚ ¿Ã‚ ½nier immediately replies â€Å"I know†. Chà ¯Ã‚ ¿Ã‚ ½nier’s automatic submissive responses indicate that these two characters are putting on a regular act. This effectively shows that Baldini routinely creates this dialogue to attempt to retain a sense of dignity and importance. However, in reality â€Å"he was old and exhausted† [chapter 11], and he is simply trying to conceal his faults and the fact that he is no longer a great perfumer. Readers can infer from this that Baldini is cowardly in nature, and this is corroborated by the fact that he resorts to claiming Pà ¯Ã‚ ¿Ã‚ ½lissier’s ‘Amor and Psyche’ as his creation because he cannot concoct his own perfume. However, Baldini becomes confident after his business prospers, thanks to Grenouille. In fact, he becomes so confident that he begins to believe that Grenouille is not so phenomenal after all, as this is shown as follows: â€Å"Baldini no longer considered him a second Frangipani or, worse, some weird wizard† [chapter 17] Although this is partly because Grenouille regularly errs intentionally to deceive Baldini into believing that he is â€Å"perfectly normal† [chapter 17], it illustrates Baldini’s increasing ego after he experiences empowerment. Similarly to Baldini before he succeeds in his perfuming business, Mr. Samsa from The Metamorphosis is weak and sickly before he experiences empowerment, which is prior to Gregor’s metamorphosis. He â€Å"used to lie wearily buried in bed† [pg27, lines 44~45]. He also â€Å"as a sign of joy only lifted up his arms†[pg28, lines 2~3], and this illustrates his perpetual exhaustion. Yet after Gregor becomes disabled and Mr. Samsa becomes the family’s backbone, Mr. Samsa is no longer weary all the time. In fact, he becomes alert, as â€Å"he was holding himself very erect† [pg28, line 10] and â€Å"his black eyes darted bright, piercing glances† [pg 35, lines 14~15]when he prepares to punish Gregor. Kafka carefully uses language here to illustrate Mr. Samsa’s newly-acquired confidence and vitality. For example, â€Å"darted† and â€Å"piercing† suggest energy and alertness, something he clearly lacked before. His eyes are â€Å"bright†, and this portrays Mr. Samsa as shrewd and vigilant. Furthermore, Mr. Samsa’s hair has â€Å"a scrupulously exact, gleaming part† [pg28, line 15]. â€Å"Gleaming† serves a similar effect as â€Å"bright†, and this reemphasizes Mr. Samsa’s newly-acquired energy and acuity. He is now a scrupulous and strict father, something in complete contrast with his former self. Evidently, Mr. Samsa has transformed from a feeble to a confident and strong-minded character due to his taste of empowerment. Mr. Samsa also seems to no longer care for his son after his transformation, as he does not hesitate to punish Gregor for frightening Mrs. Samsa by launching apples at him. Indeed, Gregor immediately realizes after his metamorphosis that â€Å"the father considered only the strictest treatment called for in dealing with him† [pg28, lines 23~25]. This indicates that Mr. Samsa has adopted a condescending attitude towards Gregor, who previously held a more successful and distinctive position than him. The example further strengthens the claim that both Baldini and Mr. Samsa start to act and think superciliously once they are superior to those once more prosperous than them. So far it can be observed from this analysis that both Baldini from Perfume and Mr. Samsa from The Metamorphosis are constantly exhausted and weak before they experience empowerment; that is, before Baldini’s perfume business prospers and before Mr. Samsa becomes more capable and acquires more power in his family than Gregor. They also both undergo similar transformations into arrogant and overconfident characters. Yet hidden behind this similarity is the difference between the authors’ intention in developing them in parallel ways. This discrepancy can be inferred from the characters’ contrasting endings in the stories. In Perfume, Sà ¯Ã‚ ¿Ã‚ ½skind arranges the plot so that Baldini dies when his house collapses in the river. This suggests that the author develops Baldini this way because he disapproves of people who become overconfident and condescending in manner when they flourish. It should also be noted that in contrast with The Metamorphosis, Perfume adopts a more fantastic, almost fairytale-like plot. This is supported by endless evidences, the most notable of which is Grenouille’s superhuman olfactory senses that allows Grenouille to create the incredible perfume that frees himself of his crime [chapter 49].Hence, Sà ¯Ã‚ ¿Ã‚ ½skind may have arranged Baldini to receive his deserved punishment as he would in an ideal world. In contrast with Baldini, Mr. Samsa ends with a prosperous and hopeful future despite a dead son. This may be because Kafka had always felt powerless in the presence of his father, who was robust and accomplished in his career. This is evident from Kafka’s letter to his father1, â€Å"†¦you do charge me with coldness, estrangements and ingratitude. And, what is more, you charge me with it in such a way as to make it seem my fault† This extract accurately summarizes the pressure and ineptitude Kafka had felt under his father, Hermann Kafka’s influence. The shadow that Hermann had always casted on him is reflected by the fact that Kafka portrays Mr. Samsa as a dominating character after his transformation. This gives us an insight to why Kafka has let Mr. Samsa thrive in the end despite the latter’s evil towards his son. In addition, since Kafka adopts realism in his writing style in The Metamorphosis, his intention in ending Mr. Samsa this way may be to illustrate the imperfection of the real world. By examining the authors’ intentions in Perfume and The Metamorphosis, Baldini’s and Mr. Samsa’s changes do not seem as similar below the surface. In conclusion, Baldini and Mr. Samsa experience seemingly almost identical changes in their characters when they acquire power and rank. Their confidence and ego increase, and as a result they begin to disparage others through their thoughts and actions. They transform from enervated and sickly characters to healthy and confident ones. Yet they have each metamorphosed this way for contrasting reasons; through Mr. Samsa’s prosperous end, Kafka reflects the shadow his domineering father had casted on him. In contrast, through Baldini’s unexpected and swift death Sà ¯Ã‚ ¿Ã‚ ½skind conveys his disapproval of the character development Baldini undergoes. Thus, it can be concluded that within the stories Baldini and Mr. Samsa both undergo almost identical development to a great extent. But this similarity ceases somewhat when the authors’ intentions and historical backgrounds are closely examined. The editions of the texts used to support this essay are: Perfume – Penguin Fiction Edition The Metamorphosis – Translated and Edited by Stanley Corngold – A Norton Critical Edition.

Blockbuster Hbr Case

One of Blockbuster’s biggest value drivers is geographic location. Most people, especiall in urban areas live pretty close to a Blockbuster location. Availability of titles is also a value driver that not all video stores can provide. Their reputation is also a value driver. Economies of scale are one of Blockbuster’s largest cost drivers. The ability to negotiate with movie studios with leverage while their competitors can’t as effectively win lower prices for inventory purchases gives a huge advantage. The aforementioned reasons are ammunition to defened against competitors. Geographic location and leveraging the brand name recognition are two of the most important advantages that Blockbuster has that none of its competitors can easily overcome. After the formation of Blockbuster, the first major technological substitute to come along was the DVD (the digital versatile disc) and the DIVX (digital video express disc). There was a fierce battle between these two rival substitutes as they waged war. Both were looking to become the sole technology that would replace VHS. Blockbuster remained on the sidelines for the first few years after these technologies were introduced even though 8 major motion picture studios had committed to either DIVX or DVD (6 for DIVX and 2 for DVD) Once Antioco had made a decsion as to back DVD for a multitude of reasons, Blockbuster’s decision would lead to the demise of DIVX. Antico decided that DVD offered the most promise. They were more widespread, DVD player units were more readily available and they were cheaper. About a year after Blockbuster decided to back DVD, Circuit City decided to give up on the DIVX technology. Blockbuster also faced competition from consumer’s decsion to buy DVDs as opposed to renting them(sell through). Antioco saw this as a potential threat and decided to sell through used DVDs at a discount at Blockbuster stores. Along with some promotions, such as a free rental with the purchase of a movie, Antioco’s plan was expected to triple Blockbuster’s share of the video sales market. In 2003 Disney developed a technology much like DIVX called EZ-D. The plan was eliminate the return of rented videos as the disc would be discared 48 hours after opening because a chemical would render it useless. The technology ultimately failed as Blockbuster did not back the technology because for just a few dollars more (EZ-D discs retailed at $5-$7) consumers could outright purchase a DVD with unlimited use. One of the newest substitutes to threaten blockbuster is online video sales. This market is cannabilizing Blockbuster’s sell through numbers and Blockbuster is countering with their own online sales. Another is home delivery service. Even though this service had promise with more than a few firms, they all failed for a multitude of reasons and never posed a real threat. Netflix, a video subscription service with no late fees is also a substitute that Blockbuster is facing. After much initial success, Blockbuster decided to start their own subscription pricing model in which consumers can pay a flat fee each month for unlimitied rentals at their retail outlets. Eventually adding the feature where consumers can opt to either receive/return the discs through the mail similar to netflix or to receive/return them at a retail location to satisfy an immediate need. This option gives them a competitive advantage over Netflix.

Partnership Analysis Essay Example | Topics and Well Written Essays - 1500 words

Partnership Analysis - Essay Example These can be used with strategic intent, especially for gaining competitive advantage. We take the case of Ford Motor, the second largest car maker in the US. While Ford has built many IS with strategic aspects, we focus on the IS for supplier – Ford relations. Managers can use value chain analysis to identify opportunities to use IS for competitive advantage (Porter, 1985, 2001; Shank and Govindarajan, 1993). An organization (in our case, Ford) can be thought of as a big input – output process. This can be represented schematically as follows: Ford Motor purchases automobile components and services from automotive companies in the industry. So at the left end in the schematic, supplies are purchased and brought into Ford. Ford then integrates those supplies (components) and makes cars, which it markets to customers. Ford then provides customer service after it sells the cars. In this entire process, there are opportunities for people in Ford to add value in various stages of the process. For example, supplies can be acquired more effectively and value can be added. Some other examples are adding value in making cars and improving sales. This process of adding value throughout the organization is called the Value Chain of the organization. Value Chain Analysis is the process of analyzing the organization’s value chain to find out where value is added to products and services, and the costs of adding value. Since IS can automate many activities in the Value Chain, Value Chain Analysis is used widely in using IS for strategic competitive advantage. In this, one has to first draw the Value Chain and then flesh out each of the activities where value is added. Then costs are determined for such value addition activities. Then one has to compare and benchmark these activities with those of the competitors. Then one can use the appropriate IS for gaining competitive advantage. IS can be used at any

International War on Drugs Research Paper Example | Topics and Well Written Essays - 2500 words

International War on Drugs - Research Paper Example It is evidently clear from the discussion that the international war on drugs is a noble exercise that has been very controversial. However, the exercise has received mixed reactions and criticisms from various quotas, with some experts, on one hand, advocating that the exercise continues since it has attained tremendous objectives, while on the other hand, others argue that it has not been successful in reducing the illegal drug production, distribution, and consumption, but has only been successful in breaking ties between participating nations. In this regard, this research paper will unearth the benefits of the international war on drugs. Additionally, the paper will highlight the negative impacts of the war as well as whether the whole exercise has had adverse effects on international relationships between governments. In this paper I ask; is the international war on drugs been beneficial? Have there been economic benefits from both the illegal trade on drugs as well as the conf lict generated between participating nations? The Harrison Narcotics Tax Act of 1914 was the first law in the United States that restricted the distribution and usage of certain drugs. Moreover, the United States implemented the National Prohibition Act together with the 18th Amendment in 1920. These laws prohibited the trade, manufacture, and transportation of alcoholic drinks for national level consumption. Consequently, the Federal Bureau of Narcotics was established in the Department of the Treasury in 1930. In 1933, the U.S saw the federal repeal the alcohol prohibition Act. Although President Nixon coined the term War on Drugs in 1971, the United States government, still under President Nixon, had implemented drug policies under the Comprehensive Drug Abuse Prevention and Control Act of 1970, a continuation of drug prohibition policies that had started in 1914 in the U.S.

Reward Management Essay Example | Topics and Well Written Essays - 1500 words

Reward Management - Essay Example Unarguably, reward management is a sensitive and controversial area that has been extensively debated at both practical and theoretical levels. 'The significance of pay as a means of attracting, retaining and providing tangible rewards to people is not to be underestimated. It is important to get it right - much harm can be done by getting it wrong. But as a means of generating long-term commitment and motivation, pay has to be regarded as only part of the whole. It is the non-financial rewards that will ultimately make the difference." Michael Armstrong and Duncan Brown Reward structures can speak volumes; not only in their implications of values, equality and worth to the employees and the community they serve, but to the performance of the authority itself. In this context, it is important for the organization to realize that the organizational rewards have many meanings for employees. There are two values associated with every reward - surface and symbolic. The surface value of a reward to an employee is its objective meaning or worth (a measure of spending power of the employee). In addition to the surface value, every reward also has a symbolic value, which is simply the personal or subjective meaning the employee attaches to it. However, a high salary doesn't always mean a high satisfaction with salary! Nor does a rise in salary necessarily translate into a corresponding rise in satisfaction. The DQ-IDC IT-survey of 2004 reveals this very fact . HP, the best paymaster in the industry, has many employees who look dissatisfied with their salary levels. The employees at Siemens also tend to echo the HP employees' views. On the other hand Mindtree, which is near the bottom of the table in terms of size of the packet, has relatively satisfied employees. So does TCS. And Oracle employees are quite satisfied with their salaries despite Oracle featuring quite low on a ctual salaries. It is results like these that make Maslow's hierarchy of needs look like the absolute truth. In short, managers need to tune in to the many meanings rewards can convey - not only to the surface messages but to the symbolic messages as well. Types of rewards Organizations use various types of rewards (listed below) which when combined form the compensation package of the individual. * Base Pay * Incentive systems * Benefits * Perquisites, and * Awards In the Indian context, while the base pay package (the most important rewards people receive for their work) has seen an increase of 11.3%, an interesting feature to be noted is the rising prevalence of variable pay plans. According to the Asia Pacific Salary Increase Survey conducted by Hewitt , a greater proportion of respondents reported having a variable pay plan in 2004 (88.1%) as compared to 2003 (85.3%). Clearly, performance-based pay which was confined to the higher echelons of management is now creeping in to the lower grades as well. Another matter of debate in

Expansion Joints Issues and Concepts PowerPoint Presentation

Expansion Joints Issues and Concepts - PowerPoint Presentation Example Some structures would not support ground movements such as earthquakes leading to destruction of buildings and bridges. This led to the idea of expansion joints that would later solve the problem (Rosignoli, 2002). Functions of expansion joints The main function of expansion joints is to safely absorb the high temperatures of various construction materials as a result of the constant expansion and contraction. As explained earlier the contraction and expansion is due to the changing weather conditions (Brown, 2001). The expansion joints therefore make structures to remain intact thereby they become safe for public use. There are many types of expansion joints and each is designed to solve a specific problem though the purpose or function still comes back to absorbing stress to avoid damage. Types of Expansion joints used in bridges in Australia Bridge expansion joints are joints that are designed to allow traffic to cross the bridge structure while at the same time permitting the mov ement of the bridge deck due to thermal effects, wind, traffic loading, seismic effects among others. The joints should provide a watertight connection for the lifetime of the bridge as the lack of it could reduce the durability of the main bridge structure that may result in the need for major remedial works. These kinds of joints are rather unique because of their relatively delicate construction and severe loading conditions and therefore need to be replaced several times during the life time of the bridge (Gottermoeller, 2004). Bridge expansion joints can be broadly classified into two types: open joints and closed joints. The open joints are not water proof. Water and debris are allowed to fall through the joints. The water erodes the soil under the structure, strains the bent cap and columns, is detrimental to adjacent steel girders, diaphragms, bearings and is a nuisance to any traffic under the structure. The closed joints on the other hand are water proof and have become an alternative to open joints due to the many advantages that they provide (Blockley, 2010). There are three most common types of open joints used in Australia. The butt joints provide an open space between adjacent edges of the deck. They are used where the movements are of a rotational nature or where the thermal movements are small. The edges are usually protected with metallic armor which is subject to corrosion (Lima, 2006). The open space frequently fills with debris making the joint less effective. Period maintenance is mandatory to clear up the joint and the debris. The second type is the plate joint which accommodate greater movements than the butt joints, usually between one and three inches. A sealant is placed in the joint that prevents some water from passing through. It also prevents the accumulation of debris that can make the joint ineffective. The third type of joint is the tooth joint or the finger joint (Gottermoeller, 2004). They are usually used on long bridges to accommodate large movements. They are usually placed in the span near the point of contra flexure. Drains are placed to prevent drainage across the joint if feasible. In some areas they are provided with a drainage system to collect the water passing through. These joints are used where water and debris passing through cannot damage anything below the bridge. The performance of these joints

Leading and Managing Change Essay Example | Topics and Well Written Essays - 1500 words

Leading and Managing Change - Essay Example Studies of leadership put into perspectives various ways in which different issues can be approached and dealt with according to certain leadership approaches. Good leadership is often attributed to leaders that understand set objectives and works out all ways to achieve them; they understand the importance of teamwork and peoples different skills and talent endowment. On the other hand, lots of misplaced priorities and failure to achieve set objectives characterize leadership that is often questioned by people. Leaders who cannot manage people effectively in various businesses and organizations exemplify this kind leadership. Businesses and organizations are often described by the kind of existing management structures in the achievement of set objectives, in this case, management describes the function charged with coordination of people’s efforts towards accomplishment of goals and objectives using available resources efficiently and effectively (Mullins 2007 45-6). In organizations, leaders who know and understand how to deal with different kinds of people direct sound management systems that achieve set objectives. It is often said that said that as far as business and organizational leadership is concerned, people are the most important resources available. The ability to work with people effectively, understanding and fulfilling their needs is the basis for any success in businesses and organizations. Employees are the biggest and highly valuable assets for any organisation, the performance and attitude towards the business and organisation are crucial towards the success and failure of the organisation (Wellington 2011 24). To the manager, one of his most difficult duties is to manage his people effectively, as part of his management responsibilities, he is supposed to provide leadership, motivation, training, inspiration and moral support at all times during his life

Benefits and drawbacks of the electronic health record Research Paper

Benefits and drawbacks of the electronic health record - Research Paper Example The past decade has witnessed technological advancement in virtually every industry. Compared to a decade ago, many people in developed economies can now purchase goods online, buy air tickets and earn degrees online. Health records have for a long time depended on the traditional system of record keeping that is tedious and prone to errors. Electronic health Record (EHR) system plays a vital role in transforming the healthcare system mainly from a paper based system to a comprehensive computerized system through the use of clinical information to deliver high quality care to the patients. Various countries have come up with laws that manage require the healthcare facilities to adopt EHR and utilize it in a â€Å"meaningful way† with respect to cost containment and errors reduction. This is expected to transform the healthcare institutions for the benefits of both patients and administrators. However, there are various concerns over the use of EHR and questions are asked whether it really meets the intended benefits that are to improve care with acceptable level of errors. This study focuses on the review of literature on the impacts of EHR. As stated by Dentler et al (2014), EHR impacts are either beneficial or drawbacks, thus this study embarks on the merits and demerits of implementing an EHR by a healthcare facility as identified by experts in various studies. Electronic Health Register (EHR) refers to the longitudinal electronic record of patients’ information with respect to health that has been generated through one or more encounters with the patient. EHR contains the patients’ information related to progress, demographics, past medical history, vital signs, radiology reports, laboratory data, problems and medications (Page et al, 2011). According to Menachemi & Collum (2011), three attributes defines a â€Å"meaningful use† of EHR: Computerized Physician order entry (CPOE) systems, Clinical Decision Support (CDS) and

Save Our Environment Essay Example for Free

Save Our Environment Essay A very good morning to my teachers and my fellow students. I am here today to give a speech about our role to ‘save our environment’. Today, when environment is being polluted so vigorously, everyone has only one question on their mind that is how to save environment from being polluted. The strongest way to protect environment is save trees. Trees play an important role to keep air clean. If there will be no fresh air available then how will human beings, animal, and birds survive? Therefore, a clean environment is the need for every living object on this earth. Many big organizations, schools, colleges, and NGOs are taking initiatives to save trees for a better future, clean air, and unpolluted environment, in short healthy life for living objects. Nowadays, trees are being cut with a great speed for full filling daily needs of human beings. You might have noticed that as the number of trees is reducing disasters are being continuously increasing, which is ultimately leading into high death rate. A big part of the trees is cut to make paper to help us do our personal and official works. If the use of paper will be minimized then we can save a large number of trees from being cut, which leads into healthy and clean environment that is fresh air and healthy life. One of the biggest initiatives to save trees is to promoting the use of paper less media like mobile phones. It is really a great idea to use paperless media to minimize the use of paper. Another initiative, which has been taken by schools, colleges, and universities in the increase in online examinations. Finally, i hope that one day we could be a responsible human being, we all need to take some initiatives to protect environment and to save trees to live a better life. That is all, thanks for listening.

A Hotel And Restaurants Tourism Essay

A Hotel And Restaurants Tourism Essay Introduction A hotel and Restaurants are the place where providing products such as food, accommodation and services to the guests who willing to pay for whatever consumed or experienced by them. Basically when the people like to stay or eat out of the home, first they expect the good services, quality products and satisfaction because of this the classification systems is introduced to in hotel and restaurant Industry. Once we search about why people using the classifications systems in hotel and restaurants; The people can find the hotel and restaurant in easily according to their budgets, because every one cant stay in five star hotels and they cant eat in luxury restaurants, so they can find the hotels and restaurants in their capacity. Most of the people they like to stay and eat at quality and luxury hotels and restaurants, because they like to keep their high range so this classification system is most useful to find the highest range of hotels and restaurants also. Everyone has a expecting the different facilities, so according to some of classification systems they can find the facilities, Eg; swimming pool, sports access, live music, Wi-Fi Internet access conference facilities, *specially disable people expecting the assistance or disable access in room and restaurants Accessible to a wheelchair user travelling independently. Accessible to a wheelchair user travelling with assistance. Accessible to someone with limited mobility, able to walk a few paces and up a maximum of three steps. The every traveller interest to visit to different kind of places so its very helpful to find the accommodations and quality restaurants in their interested places. The people can make sure their own health and safty,via the classification system because the classification systems are have some of basic law and rules because of that they are checking the quality of food and products, after that only their register with them that industry, And as a same time this classification system is helping to the Hotel and restaurant industry also, Every customers are checking the range of facilities and the quality of products, so their taking the classification guides in their hand before their leaving home so this is the best way to advertise the industry, Its the best way to publish their business, once the hotels or restaurants are registered with this systems their publishing their qualities of products, and their services, and they can show the range of their industry Eg; one five stars hotels, one three roses restaurants The classification system is reaching to all the customers as a tour guides, so when the Hotel and restaurants are register with this the industry dont want to advertise their products and services as a result the industry promote the business automatically via the classification system. In this guides their using lots of simple symbols to easy to identify the range or standards, qualities, services, prices and facilities of the hotel and restaurant industry. Eg; The classification systems are having different structures; Registration: Every Form of licensing which may or may not demand a minimum standard. Eg; Safety and security, Cleanliness, Maintenance, Physical Quality, Hospitality, Reservations, Prices and Billing, Housekeeping Services, Food Quality, Menu and Pricing, Heating and Temperature Control, Lighting, Communication and Business Services and Alcoholic Drink Services/Licences Classification: Separation of different types and ranges of accommodation as one To five stars hotel this several categories based on a range of criteria according to these five aeries such as cleanliness, service, food, bedrooms and bathrooms. And also we can divide the Hotel accommodations as five to seven categories to be applied. Other forms of accommodation e.g. motels, guest-houses and self catering apartments seldom justify more than two or three classes. Grading: Often combine with classification; this is a quality assessment awarding a symbol to denote an above average service to an accommodation facility. Eg; Green globe classification systems for environment, product the global warming, Popular classification systems in Great Britain: AA (Auto mobile association) Michelin guide Tourist Board AA Auto mobile association (Accommodation Guide) Introduction; The AA is offer quality-assured accommodation because the AA team of experts visited and rated for the all the accommodations. In this AA classification system has offer over 6,500 places to stay in UK. Whether Travellers looking for BBs, farmhouses, inns, hotels, country houses hotels or town houses, they can find the perfect places via AA. Every Accommodation uploaded with their available facilities, location, prices, services, and with the images and Details with the descriptions written by an AA inspector. From short breaks and family holidays to business trips, everyone can book their accommodation with the AA for guaranteed peace via the secure online booking process The AA is one of the UKs most well-established and respected organizations and has been recommending hotels to travellers since 1908. With over 100 years of experience behind us, you can be confident in your hotel choice. Get the most out of the details of trip with AA Travel. Easy to find the route and find places to stay at your destination with AA Route Planner, and find places to eat out at your destination with our Restaurants HYPERLINK http://www.theaa.com/travel/basicsearch/preparepoisearchstage1.do?statusstage1=newpage=fooddrinkHYPERLINK http://www.theaa.com/travel/basicsearch/preparepoisearchstage1.do?statusstage1=newpage=fooddrink Pubs search facility, and find things to do and places to see with the AAs Events HYPERLINK http://www.theaa.com/travel/basicsearch/preparepoisearchstage1.do?statusstage1=newpage=eventattractionHYPERLINK http://www.theaa.com/travel/basicsearch/preparepoisearchstage1.do?statusstage1=newpage=eventattraction Attractions listings. The common standards make types of accommodation easy to understand and give you confidence that establishments can meet the standards you require. The AA is categorised the accommodation such as Hotel, Guest accommodation and Budget Hotel. Hotel and guest accommodation are divided into sub-categories or designators that provide more information about the type of establishment. Hotel categories; * Hotel; A formal accommodation offering full hotel services. *Country House Hotel; A hotel with sample grounds or gardens set in a rural or semi-rural situation; the property has a focus on peace and quiet. *Small Hotel; Smaller establishments having a maximum of 20 bedrooms, and personally run by the owner. *Town House Hotel; A high-quality property of distinctive style with a maximum of 50 bedrooms, set in a town or city centre; possibly no dinner but room service is available instead. *Metro Hotel; A town or city property providing full hotel services except dinner, with the easy walking distance of a range of places to eat. Guest accommodation categories BB (Bed and Breakfast) who they are providing the accommodation and breakfast only by owners for paying guests. Guest House who they are providing the accommodation, breakfast and more services by owners and staff for paying more than six guests.E.g. Dinner. Farmhouse Bed and Breakfast or Guest House accommodation provided on a working farm. Restaurant with Rooms A restaurant offering a maximum of 12 bedrooms. Guest Accommodation Any establishment that with the accommodation only in this general category. Accommodation standards Star ratings Star ratings, from one to five, show the standard of quality for hotels and guest accommodation. Star rating Hotel Guest Accommodation The most of the rooms are en suite standard, Daily Breakfast and dinner most evenings at the designed restaurants. Minimum quality requirements are; cleanliness, maintenance, hospitality, facilities and services. Continental breakfast is served in a dining room or eating area, or bedroom only. All rooms are en suite with the private facilities. Daily breakfast and dinner serves at Designed restaurant or dining room. Good quality beds and breakfast prepared with a good level of care. Professional Staffs and quality services.Eg; Silver services. All rooms are en suite, The restaurant or dining room is open to residents and non-residents. Standard services with Friendly welcome, and good-quality beds and furnished room A Good quality choice of fresh cooked food for breakfast. Professional, uniformed staffs respond to the guest request and needs, Well-arranged public areas. The restaurant or dining room is open to residents and non-residents, Lunch is available in a designated eating area. At least half of the bedrooms are en suite or have private bathrooms with Very good beds and high quality furniture. A Good quality choice of fresh cooked food for breakfast Luxurious accommodation and public areas, with a range of extra facilities available High quality menu and wine list. All bedrooms are en suite and with the private bathroom. Excellent quality beds and furnishings. Breakfast includes specials/home-made items, high quality ingredients, and fresh local produce. Other accommodation symbols used on this website AA Merit % Score This is the additional Star rating system, this percentage is an AA Merit Score as a percentage. It shows the level of quality achieved within each Star rating, which helps you to compare hotels with the same number of Stars. AA Inspectors Choice these hotels stand out as the very best in the UK and the Republic of Ireland, regardless of style. The selected Inspectors Choice hotels are identified by red Stars. Highly Commended The score is then represented as a one- to five-Star rating. Yellow Stars indicate that an establishment is within the upper 10% of the quality score range for a three- four- or a five-Star guest accommodation. Breakfast and Dinner awards For guest accommodation, the eggcup and pie symbols indicate a very special breakfast or dinner, with an emphasis on freshly prepared local ingredients. Unconfirmed rating This symbol shows as their Star rating has not been confirmed. This may be due to a change of ownership or because the establishment has only recently joined the AA rating scheme. AA Associate recognition Establishments inspected and rated by Visit Britain, Visit Scotland or Visit Wales can pay to belong to the AA Associate Hotel/Guest Accommodation Scheme. You can be confident that all AA Associate-recognised establishments have Star ratings that meet the common quality standards. Accommodation prices Prices are given for a single or double room per night this Prices include VAT, except in the Channel Islands where VAT does not apply. But this all the prices are subject to change better to check the rates before making booking, and these prices for hotels and guest accommodation shown in Euros (EUR). Pennant ratings for campsites and caravan parks Campsites and caravan parks are rated by AA inspectors on a five-point scale. The Pennant ratings increase with the quality and variety of facilities a park offers. The AA Pennant rating is only based on the touring pitches and the facilities at campsites and caravan parks. AA inspectors do not visit or report on rented static caravans or chalets. Holiday Centres Holiday Centres cater for all holiday needs, including entertainment and catering facilities. They provide: a wide range of on-site sports, leisure and recreational facilities exceptional supervision and security a choice of eating outlets touring facilities of equal importance to statics a maximum density of 25 pitches per acre clubhouse with entertainment provided automatic laundry Rosette awards for restaurants In nationwide about 10% of restaurants are standard of one Rosette awards worthy of One Rosette .AA Rosettes are solely awarded by AA Hotel and Restaurant Inspectors. External influences from hotels, restaurants or other guides are not taken into account when awarding Rosettes. These restaurants they serve food prepared with care, understanding and skill, using good quality ingredients. Around 50% of restaurants/hotels within our AA Restaurant Guide have One Rosette. Excellent restaurants that aim for and achieve higher standards and better consistency in this standard restaurant have a best cooking and there will be the selection of quality ingredients in foods. Its around 40% of restaurants/hotels within our AA Restaurant Guide have Two Rosettes. It will be outstanding restaurants the cooking is underpinned by the selection and sympathetic treatment of the highest quality ingredients and in here they are maintaining the great timing, seasoning and the judgment of flavour combinations will consistently be excellent. And like this restaurants maintain the good quality of wine list also in this service. Around 10% of the restaurants/hotels within the AA Restaurant Guide have Three Rosettes and above. Among the top restaurants in the UK, where the cooking demands national recognition. These restaurants exhibit intense ambition, a passion for excellence, superb technical skills, and remarkable consistency. They will combine appreciation of culinary traditions with a passionate desire for further exploration and improvement. There are very few restaurants with Four AA Rosettes. The pinnacle, where cooking compares with the best in the world. These restaurants have highly individual voices, exhibit breathtaking culinary skills, and set standards to which others aspire to, yet few achieve. Once we search about Doubletree Hilton Hotel through AA as one example; Hotel Star category Register with AA Restaurant Category Doubletree by Hilton Chester 81% Location Warrington Road Hoole Village Percentage Score of this Restaurant CHESTER CH2 3PD Contact Tel: 01244 408800 Fax: 01244 320251 Price from  £65.00 About the Hotel; Major investment has transformed this notable 18th-century country house into a must-see destination. Available Facilities; Bedrooms, with smart modern bathrooms, are very well equipped and feature a wealth of practical and thoughtful extras. Public areas, furnished in a minimalist style, retain many period features, including a Grade II listed conservatory. The Orchid Restaurant is an ideal setting for both casual and fine dining. A luxury spa is due to open in the autumn of 2009. Hotel Images; Direction Bed Rooms Extra Facilities M53 junct 12 towards Chester. Hotel 500yds on left Nearest station: Chester Nearest motorway: M53 junct 12 The Doubletree By Hilton Chester Is Located In Chester, England. Outside City Centre, Close To Chester Races, Near Chester Zoo En-suite rooms:110 Direct dial from rooms No dogs allowed except guide dogs 24-Hour Room Service, Restaurant, Concierge Desk, Cable Television On Flat-screens, Complimentary High-speed Internet, Coffee And Tea Facilities According to this AA guide they had given the enough information about the Doubletree Hilton Hotel. Such as the hotel star category, restaurants Rosette awards, Restaurant percentage Score, Hotel images, the room price, available facilities of this hotel also. So we can say this guide made for easy to find the accommodation where the traveller interested. Michelin Guide In 1900 the Michelin Guide started by Andre Michelin in France, The main product is Michelin tyres, the first Michelin Guide was created for who they are working with the company drivers only, because its easy locate garages and fuel suppliers during their journey in France and in future it was included the good places for food and lodging to overnight stay in France. In future The Michelin Guide offers selection of the best hotels and restaurants in every category, at prices to suit all budgets. The choices are made by Michelin team of inspectors, who they are travelling across the country in all Now its with 12 guides covering Austria, Benelux, France, Germany, Great Britain Ireland, Italy, Spain, Portugal, Switzerland. However the main goal is to make travelling easier and help readers. The Scale of Michelin Guide;- In 110 years, 30 million copies of the Michelin Guide for France have been sold, with an average of 400,000 copies sold in each of the past three years in a total of 97 countries. 45,000 letters are received every year for the Michelin Guides in Europe, of which more than 80 per cent agree with our recommendations. Fewer than five per cent of establishments in the Guide have been awarded stars. The Michelin Guide Great Britain Ireland includes 5445 establishments. The 12 Guides in the collection contain a total of more than 45,000 hotels and restaurants. The Michelin guide has divided in country wise as Red Guide and Green Guide. Red Guide is shows the categorized accommodation and restaurant details in the country, but The Green Guide is showing the information on history and cultural heritage of the country. The Michelin Guide using the symbols and categories of Restaurants sector;- -Quit comfortable Restaurant -Comfortable Restaurant -Very comfortable Restaurant -Top class comfort Restaurant Luxury in the traditional style Restaurant -Quit comfortable and pleasant Restaurant -Comfortable and pleasant Restaurant -Very Comfortable and pleasant Restaurant Top class Comfort and pleasant Restaurant -Luxury in the traditional style and pleasant Restaurant -A very good Restaurant -Excellent cooking, worth a detour -Exceptional cuisine, worth a special journey Bib Gourmand Traditional and pleasant pub serving food Traditional pub serving food Good Wine selection The Michelin Guide using the symbols in Hotel sector;- -Restaurant -Car park -Air condition Non smoking Internet Disable access Starlight TV Suitable for Children Animal allowed -Swimming pool The Example of the Hotel which is registered with Michelin; Hotel star rate London Marriott Hotel County Hall Location London County Hall, Westminster Bridge Road GB London SE1 7PB Facilities Price Rooms for person(s) from 168.26  £ Services; Facing the Houses of Parliament, Big Ben and the River Thames, this historic and central 5-star Marriott hotel has first-class service, a pool, gym, spa and luxurious rooms. London Marriott Hotel County Hall shares the South Bank with the London Eye and London Aquarium. Rooms have luxury bedding, air conditioning and bathrobes. Some have stunning London views. Fine cuisine is served in The County Hall Restaurant. There are many lounges and bars, and 24-hour room service. The Example of the Restaurant which is registered with Michelin; Very Comfortable and pleasant Restaurant Excellent cooking The Capital Restaurant 51.5;-0.16159 22-24 Basil St GB Chelsea SW3 1AT Location http://www.capitalhotel.co.uk Cooking French / INCLUDEPICTURE http://www.viamichelin.com/viamichelin/gbr/img/rg/072.gif * MERGEFORMATINET 38 £/58 £ INCLUDEPICTURE http://www.viamichelin.com/viamichelin/gbr/img/rg/513.gif * MERGEFORMATINET Good Wine selection Phone (020) 7589 5171 Fax (020) 7225 0011 E-mail HYPERLINK mailto:[emailprotected] o [emailprotected] t _blank [emailprotected] Site HYPERLINK http://www.capitalhotel.co.uk o http://www.capitalhotel.co.uk t _blank http://www.capitalhotel.co.uk Cuisine French Ausstattungen Remarks Hotel restaurant imbued with an understated elegance. Confident, precise cooking; classical dishes come with impishly ingenious touches. Enthusiastic and knowledgeable staff. Specialities Crab lasagne with langoustine cappuccino. Saddle of rabbit Provencal with seared calamari. Iced coffee parfait with chocolate fondant. The Tourist Board in England. The goal of the Tourist board is to develop the tourism England. The tourist board guide is including over 27,000 quality assessed accommodation establishments for a place stay. The Tourist Board is operating the Tourist Information Centres is all over the England, TIC services are; Find a place to stay In TIC can find the quality accommodation to stay to the tourist where they are interested to visit. Plan a Tour The people have any ideas about their holidays, or day outs, the TIC make the tour plans and arrange the trip according to their ideas and where they are interested places and also they can search for attractions and events all over the country, the people can also purchase tickets for events and attractions in TIC Destination guides In TIC issuing the Destination guide so, anyone can read the destination guides in the Destinations section and learn about a wide range of towns, cities, villages and other holiday locations all over England. Travellers tips If Travellers like to visit anywhere in England, the TIC will give the important and use full information and instructions to them, its helpful for their safety and healthy travel. The Tourist board is categorising the industry according to their minimum requirements, such as accommodation standard, cleanliness, ambience, hospitality, service and food. When the tourist board satisfied they are using the star rating system, (1 to 5 Stars) Except the star awards the Tourist board is awarding the Silver Gold awards for hotels and guest accommodation whose quality outperforms their star rating. The tourist board is care about the green world; as a result they introduced the green award. The tourist board expect the minimum requirement of establishment: Licensed to serve alcohol All bedrooms en-suite or with private bathroom Designated reception facility and proprietor or staff on the premises day and evening Access to hotel at all times for registered guests Dinner served at least five days a week (Unless town house hotel/metro hotel) The Tourist board categorised the accommodation; Hotels Any establishment have more than 20rooms its categorised under the Hotel category. Small hotels More than 6 rooms and a maximum of 20 and its run by owner Country house hotels Accommodation with grounds or gardens, in a rural or semi-rural location, with emphasis on peace and quiet. Town house hotels Its established in city/town centre locations offering high quality with a distinctive style. Metro hotels Its we can found in city/town centres, offering full hotel services, but no dinner. They will be within easy walking distance of a range of places to eat. Budget hotels Always part of a large branded hotel group offering clean and comfortable en-suite facilities, 24-hour reservations and a consistent level of facilities. Self catering This accommodation provides the freedom to eat out or cook for yourself Holiday villages Holiday villages are a popular way of combining accommodation and on-site leisure facilities for families and adults. Park Inn Heathrow, managed by Rezidor Hotel Group, offers 880 comfortable and spacious guest rooms and suites. Conveniently situated at Londons Heathrow Airport, the hotel is close to Stockley Business Park, Royal Windsor and Legoland, plus central London is just a 15-minute train ride away on the Heathrow Express. Additional facilities at Park Inn Heathrow include a fitness centre which comprises a 15-metre heated pool, a wide variety of cardio-vascular equipment, a sauna, a solarium and a Jacuzzi. Access to the fitness centre is complimentary to hotel guests. Pulse Cafà © / Bar / Deli offers a modern international cafà © menu serving fresh and eclectic comfort food from around the world, including many healthy and low carbohydrate options. New opened multi-cuisine Restaurant and Bar called Bravo! Bravo serving food from throughout the world with back ground live music and entertainment. Brand new state-of-the-art Conference Centre makes the Park Inn Heathrow hotel one of the largest conference venues at Heathrow Airport with 2,045 square meters of meeting space, the new facilities are offering an additional nine conference and meeting rooms, all adding up to a total of 43 versatile rooms accommodate up to 700 delegates in theatre style. Prices from  £79.00, subject to availability.

Clemencia Novela En Espanol :: Spanish Essays

Una de las principales caracteristicas del movimiento literario romanticista es el predominio de la emocion. En la obra de Ignacio M. Altamirano, Clemencia, se encuentra este tipo de predominio y es posible demostrar que en esta novela la emocion es mas importante que la razon. Primero, por medio de los sentimientos expresados por el narrador al relatar la historia. Segundo, a traves de los personajes pricipales y sus sentimientos, especialmente los de Clemencia, quien parece ser la persona por la cual fue titulada esta novela. Y por ultimo, el tema mismo, el cual comparte una historia de amor, sufrimiento y sentimientos patrioticos.   Ã‚  Ã‚  Ã‚  Ã‚  Al comienzo de la novela el narrador indica, no solo a sus amigos reunidos en su casa, sino al lector mismo, que el nos va contar una historia de mucha emocion, â€Å"una historia de amor y de desgracia†(4). Y comienza a relatar una historia que acontecio a fines del ano 1863, â€Å"ano desgraciado en que...ocupo el ejercito frances a Mexico†(4). Al llamarlo un â€Å"ano desgraciado†, es evidente que el siente una emocion negativa sobre ese conflicto y a la vez crea en la novela un sentimiento pesimista hacia los invasores extranjeros y lo que estos hicieron en Mexico en esa epoca. El narrador exalta un gran sentimiento de carino hacia Mexico por medio de su decripcion de ciudades Mexicanas, su gente, su geografia, su flora; â€Å"Guadalajara, que justo titulo puede llamarse la reina de Occidente... semejante a una mujer dotada de hermosura regia...†(11). Y continua describiendo otros aspectos de Mexico los cuales crean sentimientos de nostalgia y orgullo por lo que el llama â€Å"las bellezas de la patria†(13). Es obvio que esos sentimientos nacionalistas y regionalistas hacen resaltar la emocion que el siete sobre su patria. Son tambien muy evidentes sus emociones personales al hablar sobre de la perdida del amor puro y el movimiento hacia el amor por lo material, â€Å"saber amar bien y cumplidamente, con ternura, con lealtad, sin interes, sin miras bastardas, sino con virtud de un sentimiento tan exaltado como puro†(14). Y va creando asi una atmosfera emotiva, talvez preparandonos para poder entender mejor a los personajes y a los acontecimientos que estos viven en la novela.   Ã‚  Ã‚  Ã‚  Ã‚  El narrador nos introduce a los personajes por medio de una gran descripcion fisica. Pero tambien incluye una gran cantidad de caracteristicas emotivas sobre estos personajes. A Enrique Flores lo presenta como â€Å"idolatrado por sus soldados, muy querido de sus companeros y el favorito del jefe...†(6). No importa que alto su rango, todos lo querian y lo halagaban.

Journey of Self-Discovery in Thomas Pynchons The Crying of Lot 49 Ess

Journey of Self-Discovery in Thomas Pynchons' The Crying of Lot 49 Â   Thomas Pynchons' The Crying of Lot 49 challenges the readers' perception of the world by enfolding his readers, through a variety of means, within the intricate workings of his narrative. It centers around would be heroine Oedipa Maas whose life is turned upside down when she discovers that she has been made executor of the estate of old flame and entrepreneur Pierce Inverarity. When she is imposed upon to travel to the fictional city of San Narcisco, where Inverarity is said to have numerous real estate holdings, in order to carry out her task, Oedipa stumbles upon a muted post horn; the first of many clues leading her deep into the impenetrable conspiracy surrounding Trystero, an underground postal system shrouded in mystery and intrigue; opening her eyes to an alternative way of life. This post modern work of literature infuses dark humor and irony instigating a metamorphosis of intellectually challenging material; subsequently luring us, his readers who have unknowingly become a part of the conspiracy, into the methodical chaos of The Crying of Lot 49. Well known for incorporating the basic ideas of philosophy and physics into all of his writings, Pynchon states that the "measure of the world is its entropy" (The Grim Phoenix, pg.2); an assertion that extends into the worlds he has created within the covers of his books. The structure of observation that Pynchon has constructed for the viewing of his creation has two distinct levels focused on those of his characters, particularly Oedipa Maas, who's world is restricted to the confines of the composition and also that of the reader who stands on the outside looking in; but who is also affected by (h... ... our inability to interact personally with the characters in the book, are bound to a bewildered cicerone who cannot see well enough to point us in the right direction. Although Oedipa never uncovers' the hidden truth as to whether or not there really exist a statewide conspiracy involving Trystero, in the end she gives herself over to the paranoia innate to never knowing for sure. Like the reader she has come to the conclusion that it would be a better practice to know that she's paranoid and accept it as a part of life in that society, then to deny its existence and live in doubt for the rest of her life. Choosing to embrace the new self she has unearthed in her journey, like the reader Oedipa is reintroduced to the world at large and with eyes wide open. Works Cited: Pynchon, Thomas. The Crying of Lot 49. New York: HarperCollins Publishers, Inc. 1965.

The Inefficiency of Airline Security Essay -- TSA, terrorism, 9/11, ra

Everyone who has gotten out of bed in the morning has been exposed to risks. Whether it be risks from the factors around them, from themselves, or from people around them, they have faced some kind of risk. Comparatively, risks presented by situations around them and by themselves are considerably controllable. The risks delivered by people around them, however, are the ones that tend to be the most formidable. When people have a determination to be destructive, they often select targets which will stir up the most attention. Attributable to the criteria terrorists search for, airlines are a common target for terrorist activities. One of the most memorable terrorist attacks revealed sizable gaps in the safety of airlines. Although airline security has been significantly improved since the events of 9/11, the safety measures have gone overboard in the wrong areas, focusing on airport safety rather than airline safety, and need to be ameliorated to add efficiency back to aviation secu rity as a whole. Airport pat downs are at the point where they are intrusive and uncomfortable to many airline passengers and need to be done away with. Transportation Security Officer (TSO), William Touzani notes, â€Å"A lot of passengers are offended when going through airports because they feel violated and degraded† (Touzani) The uproar of the public regarding such feelings of â€Å"violation† has not gone unnoticed. Transportation Security Administration (TSA) agents throw their arms up and counter the cries, revealing that the bottom line is that those â€Å"degrading† search methods are what is required from them. In the words of an anonymous former Newark Airport TSA screener, â€Å"Every time you read about a TSA horror story, it’s usually about a screener do... ...ty, and the Problem of Rationality." Public Administration Review 1540-6210 62 (2002): 33-43. 17 Dec. 2002. Web. 1 Sept. 2013. Hawley, Kip, and Nathan Means. Permanent Emergency: Inside the TSA and the Fight for the Future of American Security. New York: Palgrave Macmillian, 2011. Print. Post Staff Report. "Former Newark Airport TSA Screener Says the Job Does Little to Keep Fliers safe." New York Post. NYP Holdings, Inc., 10 Mar. 2013. Web. 08 Sept. 2013. Seidenstat, Paul, and Francis X. Splane. Protecting Airline Passengers in the Age of Terrorism. N.p.: Greenwood Group, n.d. Google Books. Google. Web. 27 Aug. 2013. Smith, Patrick. "A Pilot’s View of Airport Security." Theworld.org. PRI's The World, 17 Nov. 2010. Web. 2 Sept. 2013. Touzani, William. Screeners and Virgins: I'm Muslim, My Husband Is TSA. N.p.: n.p., 2011. Scribd. 3 Nov. 2011. Web. 13 Nov. 2013.

Compare the ways in which Wordsworth presents London in Upon Westminster Bridge with Blakes view of London in his poem London

London, the best place you could ever dream of or the worst nightmare? London in 1700's was a different city, they didn't have cars instead of that they had horses, there was less pollution and fewer roads. People used to wear more formal clothes. In this piece of coursework I am going to compare ‘London' by William Blake and ‘Upon com/in-westminster-abbey-analysis/">Westminster Bridge' by William Wordsworth. William Wordsworth used to live on countryside, he only seen the positive side of London as William Blake lived in London and saw the realistic world. Blake only has seen the negative side of London. When you are looking from the bridge you can have a good overview and the bad side about looking from the bridge is that you can't see the details because you are distances. Wordsworth visit London in the morning and in most of the country's in the morning everything is quiet because the city is asleep. Wordsworth had a sad life because when he was around 8 years his mother died, and when he was 13 his father died, when he visited London that could be a runaway from problems that he might have and be able to forget about the sad moments. He also might feel that he is not overruled by somebody else, he could feel free. Both of the poems are about London but both of them got different background. Blake see the negative side when he written ‘Blasts the new-born Infant's tear' by this quote we can tell that every one live with a fear. Every child that was born must have a bad life because in those times they mum's might been a prostitute because if a women needs money she was able to sell herself because she wasn't able to find a better job. The poor people weren't able to be educated. Poor people in their times would be always poor. As Wordsworth seen only the good side of London but he never lived there so how could he rate London when he visits it only once? ‘The beauty of the morning: silent, bare, ships, towers, domes, theatres and temples' by this quote we can see that he had written the poem in the morning when everybody is about to wake up. He tells the way as he sees it or imagines it, he is not realistic. The word ‘tear' could also be a tear of happiness as well as of sadness. William Blake was a person that strongly was interest in religions. In the first stanza he repeats himself twice, once by using â€Å"charter'd†. This shows that he is talking about the characters of people; he saw this as robbing ordinary people of their right and freedoms. The second repetition he used was the word â€Å"marks†. This has a double meaning one of them could be that the physical damages that are being made and leaving marks in everybody minds and they can't forget about it. The other meaning could be that he is collecting evidences as he walks around. Blake's poem is full of negative words that he used in every stanza such as â€Å"blood†, â€Å"weakness†, â€Å"cry† and many more. The poem ends with words â€Å"marriage hearse† for everyone marriage is such a great thing but he compared it to funerals. This might shows that he prefers to be lonely. William Wordsworth used his imagination when he was writing the poem as well as being on the bridge and seeing the realistic world. He written something that cant happens in realistic world, â€Å"The beauty of the morning† â€Å"like a garment†, the city cannot be wearing clothes, but it's already clothed itself by nature. Wordsworth used list to describe the things he was seeing. He doesn't only show positive language in line 1, 9 and 11 he used negative language. Most of the lines contain positive language words like â€Å"bright†, â€Å"glittering†, â€Å"splendour† and â€Å"glideth† create a magical world that is being like it fake and unrealistic. The poem is written as a sonnet which doesn't just show love but it shows the poets love for London. The average number of syllables in each line is 10. William uses this because it suggests that he doesn't want anything to change in London. The poem is very peaceful and calm. Evidence for this is ‘never did sun more beautifully steep'. This shows that London was a beautiful place, very calm, and a lot of country side might not have many buildings around. William Wordsworth writes about what he can see in the morning when he stands on Westminster Bridge. ‘The beauty of the morning' is evidence for this. It is written in the 3rd person and is also in the present tense. This shows that it was happening as he was writing the poem. This also helps the reader to visualise what is happening and to understand the poem more. The sestet is about how the poet feels. Evidence for this is ‘Ne'er saw I, never felt, calm so deep'. It is in the 1st person and is partially in the past tense, he shows positive language. Blake's format of the poem is like lyrics of a song. There are four stanzas, all of them shows different aspect of the city. Every single stanza talks about something else. His poem is like snapshots of loads of different scenes. In my opinion both of the poetess have right to give their own opinion, like every human being. William Blake showed the bad side of London and Wordsworth the good side, both of them has right to show the differences every person got different views for certain things. Blake was showing the negative things to show what makes him angry as Wordsworth has made his poem calm and enjoyable for everyone.

Sstill Seperate Still Unequal

In Kozol’s article â€Å"Still Separate, Still Unequal-America’s educational apartheid,† kozolool describes the reality of urban public schools and the isolation and segregation the students there face today in the American system. Jonathan Kozol illustrates the grim reality of the inequality that African American and Hispanic children face within todays public education system. In this essay, Kozol shows us with shocking statistics and percentages, just how segregated Americas urban schools have become.He also brings light to the fact that suburban schools, with predominantly white students, are given far better funding and a much higher quality education, than the poverty stricken schools of the ubarn neighbourhood He show us how we even built several new schools in mostly white neighbourhoods, hoping that the close proximity of the school would encourage white parents to send their children to those schools.Instead, when parents see that mostly African America ns and Hispanics attend these schools, they pull their children out of them and send them to private, white institutions. But never the less all this is not a proper justification of the gap that still exist between black an white in the education system and in the active live. In this article the author point the fact that money is the key for a good education, By trying to compare the curriculum of student from private with student from public school.The community school that my niece went was somewhere around 98% black and and Hispanic I would say they had a pretty good percentage in the of success for a school. Now she is attending college even that her parent is poor she take loan to go to school and she use her financial aid to be able to go to school as other. During the 100th anniversary celebration of the NAACP the president declares: â€Å"We've got to say to our children, yes, if you're African American, the odds of growing up amid crime and gangs are higher.Yes, if you live in a poor neighborhood, you will face challenges that somebody in a wealthy suburb does not have to face. But that's not a reason to get bad grades — that's not a reason to cut class — that's not a reason to give up on your education and drop out of school. No one has written your destiny for you. Your destiny is in your hands — you cannot forget that. That's what we have to teach all of our children. No excuses. No excuses. You get that education; all those hardships will just make you stronger, better able to compete. Yes we can. †

Contribution of Arts in the Uplift of Society Essay

The meaning of â€Å"art† has changed since the industrial revolution and a clarification has to come if we should be able to handle the problem from our own angle. First of all, the esotery of art must disappear; its limitation to specialists; the mysticism around it; the looking out for geniuses only. It is good to believe that in the future art may be explained in intellectual terms with greater clarity than it is possible today. Psychoanalysis already shows the mechanics of dreams, the role of the unconscious. The hope is justified that the mechanics of creative work and its sources will be unveiled one day as well. This may be the preliminary step to understanding its necessary community function and also its vital importance for the individual. He must be activized by doing instead of being merely a receptive participant. Our mass-produced civilization, the tiresome work at the conveyor belts, the cheap narcotics given in records, books, papers, magazines, cinema, radio and, of course, the disappearance of leisure killed folk art. The artist who already started to become a specialist in the craftsman-guilds of the middle ages took over every aspect of its functions. Specialization was forced upon us through hundreds of ungoverned happening and their mostly unforeseen effects; through hastened decisions in accepting and developing the machine as the only means of production; through a first unexpected but later forced gigantic growth of population, profit motives, etc., all claimed today as providential or â€Å"economic† necessities. For the time being, very few people know that the present form of specialization is a terrible weapon against us, against human nature. I am not speaking against the machine or the machine age. The machine is a splendid invention and will form the new basis for a more developed human society. But after the glorious technomania of the twenties, we know today that man cannot master the machine until he has leanred to master himself. But how can he achieve this when he even does not know what he possesses, what his abilities and capacities are? He has delivered himself to thoughtless specialization which results in the development of certain of his faculties and—as a consequence of this—in a rather unnatural passivity outside of his specialized work. People are taught that the best way of living is to buy other people’s energy, to use other people’s skill. In other words, a dangerous metropolitan dogma developed that the different subject matters are best handled by experts and no one should violate the borders of his specialized work of profession. So through the division of labor and the mechanized methods not only the production of daily necessities and goods has passed into the hands of specialists but almost every outlet for the emotional life as well. Today the artist-specialists have to provide for emotions. They are paid—if they are—for that. The sad consequence is that the biological interest in everything within the spheres of human existence becomes suffocated by the tinsel of a seemingly easygoing life. Man who has biologically the potential to comprehend the world with the entirety of his abilities, to conceive and express himself through different media, the word, tone, color, etc., agrees voluntarily to the amputation of these most valuable potentialities. Nothing proves better the lost feeling for the fundamentals of human life than the fact that has to be emphasized today: Feeling and thinking and their expression in any media belong to the normal living standard of man; to live without them means starvation of the intellectual and emotional side of life as missing food means starvation of the body. The non-verbalized expression of feeling is what we may call art, but not art on a pedestal. Art is a community matter transcending the limitations of specialization. It is the most intimate language of the senses, indispensable for the individual in society. Its function is to be a seismograph of the relationships of the individual to the world, intuitive re-creation of the balance between the emotional, intellectual and social existences of the individual. Everywhere in the world, since about 1910, young artists have tried to understand this. They searched for the best way to express themselves, to solve the problems which painting, sculpture, writing, composition brought to them. They did not search for â€Å"art†, but for sincere expression. Intuitively they returned to the fundamentals of the media—the painter to color and light, the sculptor to volume, the architect to space, the composer to tone, the writer to the word. Their work opens the way to the lost emotional sensorial sources and to a kind of socio-biology of the human being. But yet there is a great lag in the people’s mind concerning the benefits of this appro ach. Nothing more surprising has happened in the life of a nation, expcept perhaps in Russia, than the establishing of the Federal Art Project in the United States of America. Though it started as a part of the Social Security Act of the WPA it grew in a short time beyond this relief aspect. The Federal Art Project gave the country a new valuation of the arts, badly needed as the pioneers bringing civilization over a continent with audacity and hard physical work could not see in the arts for a long time anything but luxury. The Federal Art Project broke down this fallacy. It represented a gigantic educational work, not in the sense that it â€Å"brought art to the people† or created art for the people, but that it tried to anchor it in, with, among, and of the people. Since the Federal Art Project is liquidated, a greater responsibility lies with the educators of this country than ever before. It is up to them to see that art should be a part of life. This could be done early, but not as a timetable subject segregated from the other branches of the curriclum, but as an interpenetrating reality with all of them. If the unity of art can be established with all the subject matters taught and exercised, then a real reconstruction of this world could be hoped for—more balanced and less dangerous.

Blowing the Truth out

Whistle blowing is informing on illegal and unethical practices in the work place is becoming increasingly common as employees speak out about their ethical concerns at work. It can have disastrous consequences for the individual, as well as threatening the survival of the organization that is being complained about. This paper aims to provide a balanced approach to this topic, which has generated much controversy and debate. I would like to first explain what whistle blowing is and detail some the following important moral issues that go along with whistle blowing. I will try to show how this could affect any one by going over a classic case of an Eastern Airlines pilot . As well as considering how an individual can protect him or herself from becoming the victim when trying to blow the whistle. Under what circumstances, if any, is whistle blowing morally justified? Some people have argued that whistle blowing is never justified because employees have absolute obligations of confidentiality and loyalty to the organization for which they work. People who argue this way see no difference between employees who reveal trade secrets by selling information to competitors, and whistle – blowers who disclose activities harmful to others. This position is similar to another held by some business people that the sole obligation of corporate executives is to make a profit for the stockholders. If this were true, corporate executives would have no obligations to the public. However, no matter what one's special obligation, one is never exempt from the general obligations we have to our fellow human beings. One of the most fundamental of these obligations is not to cause harm to others. Corporate executives are no more exempt from this obligation than other people. Corporations in democratic societies are run with the expectations that they will function in ways that are compatible with the public interest. Corporations in democratic societies are also run with the expectations that they will not only obey the law governing their activities, but will not do anything that undermines basic democratic processes, such as bribing public officials. In addition to having the obligation to make money for stockholders, corporate executives have the obligation to see that these obligations are complied within an organization. They also have obligations to the company's employees, for example to maintain a safe working place. It is the failure of corporate executives to fulfill obligations of the types mentioned that create the need for whistle blowing. Just as the special obligations of corporate executives to stockholders cannot override their more fundamental obligations to others, the special obligations of employees to employer cannot override their more fundamental obligations. Such as obligations of confidentiality and loyalty cannot take precedence over the fundamental duty to act in ways that prevent unnecessary harm to others. Agreements to keep something secret have no moral standing unless the secret is itself morally justifiable. For example a no person can have an obligation to keep a secret of a plot to murder someone, because murder is an immoral act. It is for this reason also that employees have a legal obligation to report an employer who has committed or is about to commit a felony. Although there are obvious differences between the situation of employees who work for government agencies and those who work for private firms, if we leave apart the special case in which national security was involved, then the same principles apply to both. The Codes of Ethics of Government Service to which all government employees are expected to conform requires that employees put loyalty to moral principles and the national interest above loyalty to the public parties or the agency for which they work. Neither can one justify participation in an illegal or immoral activity by arguing that one was merely following orders. It has also been argued that whistle blowing is always justified because it is an exercise of the right to free speech. But, the right to free speech is not perfect. An example to shout â€Å"Fire† in a crowded theater because that is likely to cause a panic in which people may be injured. Similarly, one may have a right to speak out on a particular subject, in the sense that there are no contractual agreements which prohibit him/her from doing so, but it may be the case that it would be morally wrong for one to do so because it would harm innocent people, such as one's fellow workers and stockholders who are not responsible for the wrongdoing being disclosed. The fact that one has the right to speak out does not mean that one should do so in every case. But this kind of consideration cannot create an complete prohibition against whistle-blowing because one must weigh the harm to fellow workers and stockholders caused by disclosure against the harm to others caused by allowing the organizational wrong to continue. Further more, the moral principles that you must consider all people's interests equally prohibits giving preference to one's own group. So there most be considered justification for not giving as much weight to the interest of the stockholders investing in corporate firms because they do so with the knowledge that they take on financial risk if management acts illegally or immorally. Same as if the employees of a company know that it is engaged in illegal or immoral activities and do not take action, including whistle blowing, to end the activities, then they must bear some of the guilt for the actions. These in turn cancel the principles that one should refrain from blowing the whistle because speaking out would cause harm to the organization. Unless it can be shown that the harm to the employees and stockholders would be significantly greater than the harm caused by the organizational wrong doing, the obligation to avoid unnecessary harm to the public must come first. This must be true even when there is specific agreements not to speak out. Because ones obligation to the public overrides one's obligation to maintain secrecy. If the arguments which I have just made are valid then the position of whistle blowing is never justified because it involves a violation of loyalty and confidentiality, or that whistle blowing is always right because it is an exercise of the right to free speech and is morally justified. Then the obligation a person has to prevent avoidable harm to others overrides any obligations of confidentiality and loyalty, making it an obligation to blow the whistle on illegal or unethical acts. Now that I have set down some moral ground rules that help determine if your responsible or justified in blowing the whistle on big business, I would like to share with you an example of what happened to a company and a employee of a company that has had the whistle blown on them. In this first case a pilot of eastern whistle comes clean on what he suspects to be serious design problem with the new Lockheed 1011, wide body aircraft. At the time Dan blew the whistle, he was flying regularly scheduled flights for Eastern airlines as well as being involved in flight training and engineering safety, for Eastern airlines. Mr. Gellert was also a graduate of Air Force Safety School, the Army Crash Survival Investigators coarse, and the aerospace Systems Safety, all highly regarded safety courses. The problem, which Mr. Gellert suspected, was of unexplainable crashes in a flight simulator while using the auto pilot system . The L-1011 defect involved the complex interaction between the crew and the autopilot and related instruments, which they relied upon to conduct a safe approach to a runway when landing the aircraft. Mr. Gellert became aware of the problem on a routine flight while using the L-1011. While flying the aircraft with the autopilot engaged and cruising at 10,000 feet with 230 passengers, Gellert dropped his flight plan. As he went to pick it up, his elbow hit the control stick in front of him causing the plane to go in a steep dive something that should not happen. Fortunately, he was able to grab the stick and ease the plane back on course. What had happened was that that while bumping the stick, he had tripped off the autopilot. Instead of holding the plane at 10,000 feet, it had switched from its â€Å"command mode† to â€Å"control steering†. As a result, when the stick moved forward, causing the plane to dive, the autopilot, rather than holding the aircraft on course held it in a dive. There was no warning to the pilot, such as alarms or light and the autopilot's altimeter indicated that the plane was flying at 10,000 feet, a dangerously wrong reading. After this incident Gellert told an Eastern management official what had happened and the official replied â€Å"we'll look into it. But three months later from the time he reported the incident an Eastern airlines flight approaching Miami International Airport crashed. The crew had used the autopilot to land the plane and it had malfunctioned crashing into the everglades. The first step that Mr. Gellert took in blowing the whistle on Eastern airlines and Lockheed was to write a two page evaluation of the auto pilots problems and send them to, Frank Borman, then vice-president of operations; Floyd Hall, chairman of the board , and Samuel Higgenbottom, president of operations. The only response was from Borman that said, it was â€Å"pure folly† that the autopilot caused the accident. He also sent two copies to the NTSB (National Transportation Safety Board. ) which agreed with Gellert and asked him to testify against Eastern and Lockheed. Even with his testimony on his experiences with the auto pilot system NTSB found that a defect in the autopilot caused the crash, but attributed the tragedy to â€Å"pilot error† because the crew did not react fast enough. At this point eastern has done nothing to keep Gellert from doing his job . Until he had the same situation happened to him on two separate occasions, which prompted him to write a twelve-page petition to the NTSB as well as to top management. Gellert was immediately demoted to co-pilot. â€Å"Twice a year pilots bid on a base, a position, or a particular aircraft. † The first indication that he was being penalized by the company for his written petitions. At the same time the NTSB began to put pressure on eastern to make alterations to it's aircraft's. The pressure that went along with confronting eastern management forced Gillert to take a three- year leave of absence. And when Gillert decided to return to work, eastern denied him, questioning his ability to fly an aircraft concerned with his mental state. Eastern grounded Gillert indefinitely. A civil suit was filed and won by Gellert . The jury found Eastern guilty and awarded him 1. 5 million in damages, which were never paid, due to appeals. Gellert also filed a grievance to get reinstated as a pilot , which he won but Eastern refused to instate him as a full time pilot . The bottom line is that eastern was making life hard on Gillard because he wanted to do the right thing , he was aware of a problem which he tried to bring to the attention of the executives in charge . He was a dedicated employee and was only concerned about the safety of the people Eastern was flying and in turn Eastern continues to punish him and make his life extremely hard. I believe what has happened in the above summary of the Eastern airline case is that which is common among whistle blowers. Employees that decide to blow the whistle on big business for the greater good of the people are often subject to countless acts of discrimination. Employees are often demoted, pushed aside, put down ,alienated from the industry, and made their lives extremely uncomfortable for the mere fact that they tried to do the right thing. Gellert felt that the autopilot was defective yet management refused to listen, and then when it was to late and an accident occurred management didn't want to know , because they didn't want to except responsibility for not addressing the problem in the first place. If anything Gellert should have been rewarded for trying to prevent a disaster but instead, as is common for many whistle blowers he was punished. Employees who discover apparent wrong-doing have several options, they can turn a blind eye and continue as normal, raise the matter internally and hope for the best, blow the whistle outside while trying to remain anonymous, blow the whistle and take the full force of employer disapproval, resign and remain silent, or resign and blow the whistle. The key is minimizing the risk to you as an employee. As I have shown to blow the whistle requires a great deal of care and patience. Yet sometimes employees do not always make good judgements in the heat of the moment. Allowing himself or herself to be more vulnerable then someone who takes the time to plan and receive advice to do it right. Some simple questions will help to minimize your risk and determine if blowing the whistle is really necessary. First, make sure the situation is one that warrants whistle blowing. Secondly, you should carefully examine your motives. Third, verify and document your information. Fourth, determine the type of wrongdoing involved and to whom it should be reported. Fifth, state your allegations in appropriate ways. Sixth, decide whether the whistle blowing should be internal or external and if it should be open or anonymous. Seventh, make sure you follow proper guidelines in reporting the wrongdoing. And last you should consult a lawyer and anticipate as well as document retaliation. With all this said there is really no sure way to go about making the right choice on weather to blow the whistle or not. Employees that are forced to blow the whistle are often forced to do so because their concerns are not given fair hearings by their employers. This results in damage to both the whistleblower and the organization. Yet if wrong doing with in an organization go undetected, they can result in even in greater damage to the workforce, and the public at large. Whistle blowing is an effective way to regulate business internally and should not be discriminated against. In researching this paper it has come to my attention that whistle blowers may never have it easy. The possibility of causing career suicide should be maintained at the lowest level possible. A good indication of the how genuinely ethical our society is how organizations treats its whistleblowers. I can only hope that we will improve in the next coming century than continue on the course we have set for ourselves in the past. I strongly believe that society owes an immense gratitude to its whistle blowers and that they will soon be praised for coming forward instead of punished.